Last Updated: October 12, 2026

1. Introduction

Welcome to Phino.

Phino is a manufacturer of high-quality custom doors and windows, providing products and manufacturing services to customers worldwide.

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, submit an inquiry, request a quotation, upload project documents, or communicate with us.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

When you contact us or submit an inquiry, we may collect:

• Name
• Email address
• Phone or WhatsApp number
• Country or region
• Company name
• Products of interest
• Project requirements
• Messages and communication records

2.2 Project Information and Uploaded Files

When you submit project-related documents, we may collect:

• Architectural drawings
• Door and window schedules
• Bills of quantities (BOQ)
• Technical specifications
• CAD drawings
• Product designs
• Reference images
• Other project-related files

These documents may contain personal information or confidential business information.

2.3 Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device and operating system
• Pages visited
• Referring websites
• Approximate geographic location
• Website interaction data
• Cookies and similar identifiers

2.4 Advertising and Analytics Information

We may collect information related to website analytics and advertising performance, including:

• UTM parameters
• Advertising campaign information
• Google Ads click identifiers
• Referral sources
• Website conversion events

3. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and quotation requests.
• Review drawings, specifications, and project requirements.
• Recommend suitable products and customization options.
• Prepare quotations and commercial proposals.
• Communicate about orders, manufacturing, shipping, and delivery.
• Provide customer service and after-sales support.
• Improve our website, products, and services.
• Analyze website traffic and advertising performance.
• Prevent fraud, spam, and unauthorized access.
• Comply with applicable legal obligations.

Where permitted by applicable law, we may also contact you regarding relevant products, services, and business opportunities.

Where consent is required for marketing communications, we will obtain it before sending such communications.

4. Legal Basis for Processing Personal Information

Where applicable data protection laws, including the GDPR or UK GDPR, require a legal basis for processing, we rely on one or more of the following:

Contractual Necessity: Processing information to respond to pre-contractual requests or fulfill contractual obligations.

Legitimate Interests: Processing necessary for legitimate business purposes, including responding to inquiries, maintaining business relationships, improving our services, and protecting our website, provided these interests are not overridden by your rights.

Consent: Processing based on your consent, including certain marketing communications, analytics, and advertising technologies where required.

Legal Obligations: Processing necessary to comply with applicable laws and regulations.

Where processing is based on consent, you may withdraw your consent at any time.

5. Project Documents and Confidential Information

We understand that architectural drawings, product designs, technical specifications, and other project documents may contain confidential business information.

We use submitted project documents primarily to evaluate requirements, prepare quotations, develop manufacturing solutions, and fulfill related business activities.

Access to project information is limited to personnel and service providers who reasonably require it for these purposes.

We do not intentionally publish or disclose confidential project documents for unrelated marketing purposes without appropriate authorization.

If your project documents require additional confidentiality protection, please contact us before submitting them.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support website functionality, improve user experience, analyze website traffic, and measure advertising performance.

These technologies may include:

Essential Cookies: Necessary for website operation, security, and basic functionality.

Analytics Cookies: Help us understand how visitors interact with our website.

Advertising Cookies: Help measure advertising effectiveness and support relevant advertising activities.

Preference Cookies: Remember certain website settings and user preferences.

Where required by applicable law, we obtain consent before using non-essential cookies or tracking technologies.

You can manage cookies through your browser settings or our cookie consent management tool, where available.

Disabling certain cookies may affect website functionality.

7. Google Analytics and Google Ads

We may use Google Analytics 4, Google Ads, and related Google services to analyze website traffic, evaluate advertising campaigns, and measure conversions.

These services may process information such as device details, browser information, approximate location, website interactions, advertising identifiers, and conversion events.

Where required by applicable law, these technologies will be activated only after appropriate consent has been obtained.

Google may process information according to its own privacy policies and service terms.

For more information, please visit:

https://policies.google.com/privacy

8. WhatsApp and Third-Party Communication Services

Our website may provide links or buttons that allow you to communicate with us through WhatsApp or other third-party communication platforms.

When you choose to use these services, your communications and certain account information may be processed by the relevant third-party provider.

These services operate under their own privacy policies and terms.

For more information about WhatsApp, please visit:

https://www.whatsapp.com/legal/privacy-policy

9. Sharing of Personal Information

We do not sell your personal information.

We may share information with trusted third parties when reasonably necessary for legitimate business purposes, including:

• Website hosting and maintenance providers
• IT and security service providers
• Email and communication platforms
• Analytics and advertising service providers
• Customer relationship management providers
• Logistics and shipping partners
• Manufacturing and technical partners, where necessary
• Professional advisers
• Government authorities when legally required

We take reasonable steps to ensure that service providers handle personal information appropriately and use it only for authorized purposes.

10. International Data Transfers

Phino serves customers in multiple countries and regions.

Personal information may be transferred to, accessed from, or processed in China or other countries where our service providers operate.

Data protection laws in these locations may differ from those in your country.

Where applicable laws require specific safeguards for international data transfers, we will implement appropriate lawful transfer mechanisms and protections.

11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

This may include responding to inquiries, maintaining customer relationships, managing orders, providing after-sales support, and complying with legal obligations.

Retention periods may vary depending on the type of information, the status of your inquiry or order, and applicable legal requirements.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

12. Data Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include:

• Access controls and restrictions
• Website security protections
• Secure hosting configurations
• Encrypted data transmission where supported
• Restricted access to customer documents
• Regular security updates and maintenance

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Restrict certain processing activities.
• Object to certain uses of your information.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with an appropriate data protection authority.

To exercise any applicable rights, please contact us using the contact information below.

We may need to verify your identity before processing certain requests.

14. Marketing Communications

Where permitted by applicable law, we may contact customers and prospective business partners regarding relevant products, services, quotations, and business opportunities.

Where consent is required, we will obtain it before sending marketing communications.

You may opt out of marketing communications at any time by following the unsubscribe instructions in our messages or contacting us directly.

Opting out of marketing communications will not prevent us from sending necessary communications related to your inquiries, orders, or existing business relationship.

15. Children’s Privacy

Our website and services are intended for adults and business customers.

We do not knowingly collect personal information directly from children.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to delete it.

16. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, policies, or content of websites operated by third parties.

We encourage visitors to review the privacy policies of any third-party websites they access.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, legal requirements, or privacy practices.

Any updates will be published on this page, and the “Last Updated” date will be revised accordingly.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

18. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or wish to exercise your privacy rights, please contact us:

Address: Floor 3, No. 22, Beihu 1st Road, Chengbei Industrial Park, Luocun, Shishan Town, Nanhai District, Foshan City, Guangdong, China

Website：https://phinodoor.com/